Policies

Clear Policies. Exceptional care.

We believe in transparency and respect your time. Please review our policies below.

Booking & Appointments

We value your time and want to ensure the best possible experience for every client. Please review our appointment policies below,

Appointment

Appointments are required to ensure availability. Walk-ins are welcome when availability allows.

Credit Card on File

When booking an appointment, we will securely keep a credit card on file for every client.

Arrive On Time

Please arrive 10-15 minutes early for your appointment, Late arrivals may result in a shortened treatment time. For late arrivals of more than 10 minutes, we will consider that a no show and there will be a $99 non-refundable fee.

For no shows, there will be a $99 non-refundable fee.

New Clients

All new clients will need to complete a consultation and intake form prior to treatment

Age Requirement

Clients must be 18 years or older to receive injectables and certain aesthetic treatments.

Pregnant or Breastfeeding

Many treatments are not advised for women who are pregnant or breastfeeding. Please ask.

Cancellations & Rescheduling

We value your time and want to ensure the best possible experience for every client. Please review our appointment policies below,

Cancellation and Rescheduling

For cancellations with more than a 24-hour notice, there will be no fee. For cancellations with less than a 24-hour notice, there will be a $99 non-refundable fee. We are closed on Sundays and Mondays. Cancellations for Tuesday appointments should be made latest by the previous Saturday prior to your appointment time on Tuesday.

All appointments between 4:30-6:00 PM on Tuesday need to be cancelled prior to 4:30 PM on Saturday (as we close early at 4:30 PM on Saturdays).
Your first $99 cancellation fee can be used for a service done within the next 30 days. Please remember that the allowance is only for your first cancellation.

Arrive On Time

Please arrive 10-15 minutes early for your appointment, Late arrivals may result in a shortened treatment time. For late arrivals of more than 10 minutes, we will consider that a no show and there will be a $99 non-refundable fee.

For no shows, there will be a $99 non-refundable fee.

Rescheduling Payment & Pricing

We value your time and want to ensure the best possible experience for every client. Please review our appointment policies below,

Appoinment

Appointments are recommended to ensure availability. Walk-ins are welcome when availability allows.

Arrive On Time

Please arrive 10-15 minutes early for your appointment, Late arrivals may result in a shortened treatment time.

New Clients

All new clients will need to complete a consultation and intake form prior to treatment

Consultations

Consultations are required for certain treatments to ensure they are the right choice for your goals and skin.

Age Requirement

Clients must be 18 years or older to receive injectables and certain aesthetic treatments.

Refunds

We value your time and want to ensure the best possible experience for every client. Please review our appointment policies below,

Products

We cannot provide refund for products if used. We are happy to provide you with trial size (if available)

Packages

All package sales are final and unused portion cannot be refunded for cash

Treatments

There is no refund on any treatment.

SMS Policy

We value your time and want to ensure the best possible experience for every client. Please review our appointment policies below,

Riviere Med Spa — SMS Messaging Verbal Opt-in Process Agent: Do you agree to receive text messages from Riviere Med Spa LLC? Customer: Yes Agent: You’ve subscribed to receive recurring messages from Riviere Med Spa LLC, Reply STOP to Opt out. Reply HELP for help. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
1. SMS promotional text from Riviere Med Spa. This is a program that our clients can opt into.
2. You can cancel the SMS service at any time. Just text “STOP” to our number. After you send the SMS message “STOP” to us, you may receive an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly at {support email address or phone number}.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive {message frequency}. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy:
Agent: Do you agree to receive text messages from Riviere Med Spa LLC?
Customer: Yes
Agent: You’ve subscribed to receive recurring messages from Riviere Med Spa LLC, Reply STOP to Opt out. Reply HELP for help. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Privacy Policy

We value your time and want to ensure the best possible experience for every client. Please review our appointment policies below,

Appoinment

Appointments are recommended to ensure availability. Walk-ins are welcome when availability allows.

Arrive On Time

Please arrive 10-15 minutes early for your appointment, Late arrivals may result in a shortened treatment time.

New Clients

All new clients will need to complete a consultation and intake form prior to treatment

Consultations

Consultations are required for certain treatments to ensure they are the right choice for your goals and skin.

Age Requirement

Clients must be 18 years or older to receive injectables and certain aesthetic treatments.

Questions ?

Our team is happy to help